We've compiled all the most frequently asked questions about PatientWire into a single list.

If you still can't find the answer to your question after reading this document, don't hesitate to post in the forum, or to contact us directly.

PatientWire is a group of services that are designed to help automate your eye care practice.

It can:

• Relieve your staff from manually fulfilling contact lens and supplement refills, through an automated toll-free number and your own customized e-commerce site.
• Help keep your patients from defecting to alternative sources for their refills
• Allow you to send mass e-mails to your patients rapidly and inexpensively.
• Provide you with a customized, extensible web site, if you don't already have one.
• Provide you with e-mail for your entire staff.
• Save you from the worry of developing,managing and maintaining these technical services yourself.

All of PatientWire's services run on Wolf Bioscience's centralized, secure servers.

You and your staff access your PatientWire installation over the web. From your secure control panel, you enter patient prescriptions into the system. Each prescription has an expiration date & limited number of refills.

Your clients can order lenses from your web site OR via a toll-free number that we provision & customize for you. Their orders are automatically sent to the distributors you choose, and drop-shipped to the patient.

All this happens without any staff intervention, 24 hours a day, saving your staff from the hassle of performing routine refills and keeping your patients happier.

Very.

Setup is easy. After you sign up, we call to arrange a training meeting for your staff. We send you an easy-to-read user manual & give your staff 2 hours of training over the telephone.

Our staff customizes your site and makes sure that you understand how everything works. We also offer unlimited technical support in case you have problems.

To maintain the system, just make sure the patient's prescriptions are up-to-date.

Based on data from our existing clients, updating a patient record takes between 45 seconds and 1 minute.

No! In fact, it was designed to give you a rapid return on investment, while at the same time dramatically improving customer service.

Click here to go to the Benefits Calculator to see if PatientWire makes sense for your practice.

Yes!

PatientWire can be integrated with your existing site, or if you don't have a site yet, you can use PatientWire Web Hosting. The choice is yours.

PatientWire is all about choice. With PatientWire, you get the choice to:

• Use any distributors you want, and differentially route orders to each one (we don't lock you into a single distributor.)
• Let your patients order automatically over the phone or the web. No other system is so flexible.
• Set your own pricing. Many distributor's systems force you to use their prices, thus constraining your margins. PatientWire gives you total control over pricing, including tiered discounts & service contracts/VIP programs.

In short, other systems force you to change your practice to work with them; PatientWire tries to work within your existing practice.

Sure!

Go to the demos page of this site to see a demo of each major subsystem.

Because PatientWire is modular, you can choose to subscribe to only those pieces that make sense for your practice.

We can generate a price quote for you automatically. Simply go to the price quote generator page.

It will e-mail you a custom price quote that's valid for 1 week.

Simply visit the sign-up page. The process is quick & easy.

Just send us an e-mail at sales@patientwire.com. We'll return your inquiry promptly.