As a PatientWire subscriber, you're already aware that PatientWire performs a complex task when processing transactions.

Each time a patient orders lenses, PatientWire not only runs their credit card & sends their order into the distributor, but it must also figure out how to get those funds into your bank account.

To do this seamlessly, several parties must be linked together electronically:

• The patient's credit card company
• VeriSign (Which actually works with the PatientWire software to facilitate the credit card transaction)
• Wolf Bioscience's merchant bank which receives the funds from the credit card company
• Wolf Bioscience's commercial bank, which accepts the funds from the merchant bank into Wolf Bioscience's business accounts
• The Automated Clearing House (ACH) System, which is part of the US Banking system and allows automated fund transfers between bank accounts
• The bank that holds the practice's business checking account, which is the place where the funds finally end up.

As the money from the patient's transaction gets sent through this maze of financial institutions and intermediaries, each bank/service provider at every step takes out his "pound of flesh" in the form of transaction fees. Many of these are small (for example, our merchant bank takes out $0.35 each time a patient runs a credit card.)

Ultimately, these small transactions add up to a significant amount of money. We don't actually show you what each service provider is taking out at each step (if we did, the system would be way too difficult to understand) Instead, we charge you a flat "transaction fee", which covers our costs for each step along the way.

Here's an example of a patient placing an order for $100.00 of lenses. Follow along each step to see exactly what you'll receive and what you'll be charged at the end of the month.

• The Patient orders a few boxes of Acuvues, for $100.00 total.
• PatientWire contacts Visa or MasterCard & charges their credit card in real-time for $100.00
• If the card is good, the order goes into the distributor immediately.

• Visa/Mastercard automatically take out 2.25% from the $100.00 (this is the lowest discount rate for MOTO/card not present transactions.)
• Therefore, $100.00 - $2.25 = $97.75 is transferred into a Wolf Bioscience Checking account (This normally takes a few days)

• Every monday morning, we add up the transactions that your patients did in the previous week, and transfer the proceeds into your bank account, electronically.
• In our example above, we'd transfer the entire $97.75 into your bank account.
• This usually takes less than 48 working hours.
• You get an e-mail when we do this fund transfer. (the e-mail is also archived in your control panel, so you have a permanent record of it.)

• At the end of the month, Wolf Bioscience counts up all the transactions that your patients did in the previous month, and charges you a per transaction fee, in order to defray the costs that we incurred processing your order.
• The fee is a flat rate of $2.00 per order placed by your patients, or $1.50 if an office staff member places the order for the patient. Remember that these fees reflect the myriad charges that these other service providers hit us with along the way. (Our profit margin on these orders is quite small.)
• We charge the credit card that you keep with us on file.

As you can see, the process of handling these orders in an automated fashion is quite complicated. But we've done our best to shield you from any complexity, and have designed a system with a remarkably high degree of reliability.

If you've got any questions about this document, please contact us at support@patientwire.com